Frequently asked questions

What does the Click Photo Booth look like?

We have researched the market and have designed the software to suit the high demand in Australia. Our photo booths are custm built, 100% porable, easy to set up and we have several different booths inc. our most popular portable booth, our latest curtain booth, open booth, and the Australia's No.1 inflatable booth. Our photo booths are all brand new and the latest 22" digital touch screen technology.



How does the Click Photo Booth work?

All our photo booths are touch screen so it's very easy to use. Simply click on your colour preference black & white or colour and get ready for the countdown, a total of 4 different photos will be taken per each shoot. The photos take less than 12 seconds to print out. 



Do the photos come in colour or black and white?

You choose black and white or colour for each session. You simply make the decision each time you step in the booth


Do you provide me with a digital copy of the pictures of the event?

Yes, we will provide you with a high resolution digital copy of all your event photos on a DVD. Additionally, we can upload some of our event photos to an online photo gallery so they can be viewed and downloaded for FREE and shared on Facebook. You can also purchase additional DVDs for $29/each.

 

What if we want to add on additional time to our party or event?

Having so much fun, you don’t want it to end? Additional hours may be requested only from $100 per hour. Please let us know prior top the event, all additional hours need to be paid in advance.



Do you provide staff to run the photo booth?

Yes, we will have one of our amazing staff at your event to ensure things run smoothly. We pride ourselves on excellent world-class customer service. Our booth attendants will show up on time, looking sharp, and be fully accommodating to your photo booth needs. We arrive 40 minutes before the photo booth hire start time and pack up at the end of the event at no additional cost to our customers.


When do you require a payment for a photo booth hire?

We require a full amount deposit of bookings less than $300.00 and a minimum of 50% deposit for bookings exceed $300.00 at the time of your booking. The balance is payable a minimum of 30 days prior to your event date. 

 

Why is the 2.5% credit card surcharge being implemented?

Click Photo Booth™ is charged fees by financial institutions when customers pay using the credit option. It has become standard business practice in government and industry that customers who choose to pay for services using the credit option incur a surcharge.

 

When will I receive my booking confirmation?

When your deposit & travel fee / full payment is received/processed and your booking form is completed, signed and emailed back to us, then you will receive a confirmation email within 24hrs from us stating that your booking is all confirmed. When you receive the confirmation email from us, that means the photo booth(s) is/are booked in for your event date and time required on the booking form.

 

What is your cancellation policy?

All cancellations must be made via email to us.

Any cancellation made by the customer 30 days or more prior to the event date will receive your deposit back less a cancellation fee ($100.00) or a once off "re-scheduling" opportunity can be provided to you. 

If a cancellation is made within 10 to 30 days to the event date then 50% of the hire fee is refundable to the customer.

If a cancellation is made with less than 10 days left until your event, your deposit is forfeited.

If a cancellation is made on the day of your event, your deposit is forfeited and 100% of the balance becomes payable.

Due to unforeseen circumstances Click Photo Booth may cancel any booking at any time without being responsible for any loss, and in such a case, a full refund is made within 7 days. 



Can you provide me with references?​

Of course. We have had many clients who are happy to recommend us. Be sure to check our “Events” section to see what our past clients had to say about our services or ask us for our reference list.


Do we provide props?

Yes, this is our specialty. We offer for FREE the largest selection of props incluiding silly hats, hilarious wigs, feather bower, head bands, crazy glasses and other fantastic props.  



Can you print a date, name, slogan, message on our photos?

We are happy to add a custom text for your photo strip . The additions will need to meet our size and format requirements. You get a FREE custom text or message ( get it for FREE* by liking us on Facebook: www.facebook.com/clickphotobooth.com.au), for a logo template which allows you to put logo & choose background color for all photo strips.


How many people can fit in the Click Photo Booth?

We have the largest interior booth space available and have seen as many as 23 people fit into our booths. The booth very comfortably fits from 1 person to 14 people and more providing room to muck around and change your poses between pictures.



You are less expensive than the competition, why?

We simply want your business. We offer all of the same services and features as any of our competitors. Actually, we offer MORE features than any other photo booth company we know.


What are the dimensions of the photo booth?

The photo booth area is approximately 1.5m wide x 1.5m long x 2.5m high and requires a normal electrical outlet. Please allow extra room for the attendant and necessary extra items (red carpet and silver bollards, prop box and guest photo book). W


Where can I set up a Click Photo Booth?

We ask you have a spot for the booth that is within 10 metres of a standard electrical outlet. The ceiling should be minimum of 2.5m high. The spot should be a level and solid surface.  Please CONTACT US if there are more than 15 stairs to access your spot. If your spot does not fit all these requirements, we will probably still be happy to accommodate you to another area, please just check with us and send us an e-mail first to describe your specific needs.


Can the Click Photo Booth be set up outdoors?

The short answer is YES!  However, we require it to be on a flat surface and is to be covered if your event is outdoors we reserve the right to move the booth due to the threat of inclement weather and or cancel the booking should our equipment get damaged. If bad weather arises we will be happy to move the booth indoors to a location of your choice if time permits.


How much electricity does the booth use?

Our electrical consumption is equivalent to a normal home computer, monitor, and printer, which our electrician friends assure us is less than 80 cents/hour in energy costs.


What areas do you cover and are there travel fees?

We deliver to all areas in Brisbane, Gold Coast, Ipswich and Sunshine Coast. We offer FREE DELIVERY within up to 60kms from the Hyperdome shopping centre, Loganholme QLD, we are happy to travel further if required for an additional charge. Travel fee charges start from $50.00 all depending on the location and package chosen.

 

 



 

 

 

 

The prop box​

To protect the  guest photo album, drinks are not to be placed on the album and/or props tables.  For their own safety, we reserve the right to exclude any persons from the photobooth that we consider to be too heavily intoxicated.

 

Cutomised props can be hired from Click Photo Booth when you book in. Customised props have to be ordered and the types of the props have to be finalised by the customer minimum of 4 weeks prior to the event date. Click Photo Booth reserves the right to cancel the customised prop box and will provide a standard prop box instead if the customer fails to finalize the types of the customised props within the required time period. Extra charge will apply if the cusomised props are broken or taken by the guests at the event.

 

We reserve the right to remove the prop box from use, if they we believe they are being mistreated and/or deliberately broken.


Payment policy

The client agrees to the booking conditions as listed below:

The full payment if required to secure a booking. Credit card facilities are available however a 2.5% surcharge applies. We accept Visa and Master cards, we do not accept American Express or Diners Card. By signing the booking form the customer agrees to all the below terms and conditions on www.clickphotobooth.com.au website.

 

Promotions

Click Photo Booth offers different specials and promotions every month, our prices may change depend on the monthly specials and promotions we offer. The specials will automatically apply in the quote before you book in. The specials and promotions may not apply to your booking after the booking date. One special offer can not be combined with any other special offers or promotions.  Click Photo Booth reserves the rights to change or cancel the specials we offer on our website and onn any other sites.

 

Booking confirmation policy

When your deposit & travel fee / full payment is received/processed and your booking form is completed, signed and emailed back to us, then you will receive a confirmation email within 24hrs from us stating that your booking is all confirmed. When you receive the confirmation email from us, that means the photo booth(s) is/are booked in for your event date and time required on the booking form.

 

If you have made full payment / provided your credt card details and emailed us the booking form but have not heard back from us within 24hrs, please contact us directly by calling: 0424 588 616 at your earliest convenience. As there may be a problem with your payment/credit card or your email may have been lost in junk mails/cyber-space.

 

Booking cancellation policy

Any cancellation made by the customer 30 days or more prior to the event date will receive your deposit back less a cancellation fee ($100.00) or a once off "re-scheduling" opportunity can be provided to you. 

If a cancellation is made within 10 to 30 days to the event date then 50% of the hire fee is refundable to the customer.

If a cancellation is made with less than 10 days left until your event, your deposit is forfeited.

If a cancellation is made on the day of your event, your deposit is forfeited and 100% of the balance becomes payable.

Due to unforeseen circumstances Click Photo Booth may cancel any booking at any time without being responsible for any loss, and in such a case, a full refund is made within 7 days. 



Venue suitability and bookings

It is mutually agreed that it is the Customers responsibility to ensure that a meal is provided for the booth attendant on the event day.



The customer agrees that any booking over 2 hours the booth attendant will be provided with soft drinks / water for the duration of the booking by the customer.



​The customer must notify the venue that they intend to have a Click Photo Booth in operation.  Please also inform venue in accordance to operational health and safety the Click Photo Booth must not obstruct any venue entrances and exits.



We must be able to gain access to the venue a minimum of one (1) hour prior to the event start time to deliver and set up the phototbooth.



Adequate parking must be available for us, if we cannot park we cannot unload/load the equipment to your venue and we reserve the right to cancel any booking at last minute due to restrictive parking.


Insurance & operational health & safety

​The customer assumes responsibility for any damage caused by guests to Click Photo Booth equipment and fittings. If damage does occur to equipment through unruly guest behaviour the client will be charged for the cost of repairs and/or damage caused. 



Click Photo Booth™ reserves the right to cease operations at anytime should the risk of damage or fears for safety arise from unruly guests (invited or otherwise) or any other unacceptable conditions arise. Click Photo Booth can supply a valid Certificate of Currency for $20 million public and products liability upon request.

The customer / client agress to pay for any damages / breakages caused by their guests and or patrons as part of the booking terms and conditions to any of the equipment, props and booth attendant. Legal action may be taken also to recover any costs.  

The amount shall be determined by Click Photo Booth Australia and may result in loss on income which is also to be paid by the customer / client if any damage occurs.  

 

Technic issues & unexpected circumstances beyond our control

Click Photo Booth takes great care in maintaining and updating our equipment so that you have a great experience and you receive a great product. However, due to the fact that we are using very technical equipment, it may on very rare occasions break down. If this occurs the Click Photo Booth Team will do everything in it's power to resolve the issue.

 

Whenever possible we will add time on your event for you to receive full value for your money, failing that we will offer value discount off your future booking.

 

clickphotobooth.com.au reserves the right to cancel any bookings due to the circumstances beyond our control.

 

Contact us​

​If you would like to hire a Click Photo Booth or have further questions you'd like to ask, please click here to contact us.


Our representatives will reply to your query with very little delay.  Alternatively you can always call/email us direct.

Our office is open 7 days a week (9:00AM - 6:00PM).





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